Appointment enquiries, bookings, and cancellations

In person appointments

My books are currently OPEN to new clients.

A wait list is AVAILABLE.

Online appointments

Online appointments are AVAILABLE for current and former clients only.

Note that I’m unable to offer private practice appointments to clients who have seen me for counselling/psychotherapy at the University of Melbourne or Thorne Harbour Health (for contractual reasons). 

I welcome self-referred clients, as well as clients referred by their GP, psychiatrist, or allied health professional.

I also welcome referrals through DVA and Bupa ADF Health Services, but am not currently accepting new referrals through other third party funders such as victims of crime services, Comcare, SIRA, TAC, or WorkSafe VIC.

To access a Medicare rebate on your sessions, you’ll need to develop a Mental Health Treatment Plan with your GP and be referred to see me under the Better Access initiative.

To enquire about booking an initial appointment, contact reception on 03 9486 9985.

To check the suitability of my services before booking an initial appointment, you are also welcome to contact me directly on 0411 044 459 or info@danielcostin.com.

Current and former clients can book a return appointment through our online booking system. If there’s no suitable times available, contact reception on 03 9486 9985 and ask to be put on the waiting list.

To cancel an appointment, reschedule an appointment, or change an in person appointment to an online appointment, contact reception on 03 9486 9985.

Please aim to provide at least 48 hours notice if you need to cancel or reschedule an appointment. A service fee of $50 applies for non-attendance and appointments that are cancelled or rescheduled with 0-24 hours notice.

Fees, payments, and claims

Fees

For self-funded clients, the fee for a standard initial/return consultation is $252, and a concession rate of $210 is offered to full-time students and holders of a concession or Health Care Card.

Medicare rebates

A Medicare rebate of $131.65 is available on up to 10 sessions per calendar year for clients referred by their GP with a Mental Health Treatment Plan under the Better Access initiative.

Out of pocket cost

Following payment of your upfront fee and receipt of your Medicare rebate, the out of pocket cost would be:

Initial/return consultation: $120.35
Concession: $78.35

Further information

Additional services billed to third party funders are charged according to the Australian Psychological Society National Schedule of Recommended Fees, unless otherwise arranged.

Fees are subject to change and are typically increased by a few dollars at the beginning of each financial year.

Fees are due at the end of your consultation and are payable by Visa or Mastercard.

If you are eligible for a Medicare rebate, we can process a patient claim through our practice management software on your behalf following the receipt of your consultation fee. The rebate will be paid into the bank account that you have registered with Medicare.

If you are not eligible for a Medicare benefit and intend to lodge a claim for a private health insurance rebate through your insurer, let us know and we’ll issue your invoice with a HICAPS item number.

Note that we do not offer private health insurer rebate processing within our clinic – you’ll need to submit the claim directly through your insurer (following payment of your consultation fee).

Preparing for your initial appointment

You’ll receive an email confirming your initial appointment booking. Please check the booking details and complete and submit the New Client Form to help us prepare for your appointment.

Please also ensure that reception receives a copy of any referral documents ahead of your consultation (by email if possible).

The consulting rooms at our Fitzroy clinic are accessed via a flight of stairs.

Please read this guide in preparation for your online appointment:

https://help.cliniko.com/en/articles/3843932-telehealth-a-guide-for-patients

​Your personal information is securely held on an online practice management software called Cliniko.

​Our clinic staff have access to your basic patient details, referral documents, intake forms, and other service-related information pertaining to appointments, invoicing, payments, and communications sent/received through Cliniko. Access to more sensitive personal information, such as treatment notes and other clinical documents, is restricted to me and my practice manager.

Your personal information will be held in confidence and not be disclosed without your consent except when:

(a) it is subpoenaed by a court;

(b) failure to disclose the information would, in our reasonable belief, place you or another person at serious risk to life, health, or safety;

(c) your approval has been obtained to: i. provide a written report to another professional or agency, or ii. discuss the material with another person, or iii. disclose the information in another way;

(d) you would reasonably expect your personal information to be disclosed to another professional or agency and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected; or

(e) disclosure is otherwise required or authorised by law.

​Note that psychologists are listed as mandated reporters, which means that they must make a report to child protection agencies, if in the course of practising their profession or carrying out duties of their office, position or employment, they form a belief on reasonable grounds that a child is in need of protection from physical injury or sexual abuse.

Privacy Policy

I’m in the process of updating my privacy policy. A link to the new policy will be posted here in the coming weeks. In the meantime, please do get in touch if you have any questions or concerns.

Mental health support between appointments

I work part-time and am unable to provide frequent or extensive mental health support or advocacy between appointments. If you’re in need of some additional assistance, head over to the Resources page for a list of complementary services.