Client Information


Appointment changes and non-attendance

To cancel an appointment, click on the link provided in your appointment confirmation email then re-book online when you’re ready.

To change an appointment from an in-person consultation to an online consultation, get in touch and I’ll update the booking for you.

Please try to provide at least 48 hours notice if you need to cancel an appointment. A service fee of $55.75 (or $44 for full-time students, clients on a low income, or holders of a concession card) applies for non-attendance and appointments that are cancelled with 0-24 hours notice.

Guide for online consultations

An orientation guide for online consultations is available here.

Consultation fees and Medicare rebates

For self-funded clients, the fee for a standard consultation is $223 and a reduced rate of $176 is offered to full-time students, concession card holders, and anyone else who needs it.

A Medicare rebate of $129.55 is available on a capped number of online or in-person consultations for clients who are referred by their GP or psychiatrist under the Better Access to Mental Health Care initiative. Bulk billed services can also be arranged for clients who are experiencing financial hardship.

The fee schedule for self-funded clients is summarised in the table below.

TierFeeMedicare RebateOut of Pocket
1$223$129.55$93.45
2$176$129.55$46.45

Fees are subject to change and are typically increased by a few dollars at the beginning of each financial year. Consultations that are being funded by third party payers are charged according to the Australian Psychological Society National Schedule of Recommended Fees, unless otherwise arranged.

Payments

Consultation fees are due at the end of your appointment and will be processed online through Medipass. Medipass accepts all Visa and Mastercard debit and credit cards, as well as Apple Pay and Google Pay.

Patient claims for Medicare rebates

Patient claims for Medicare rebates will be raised through Medipass when your payment is processed. The rebate will be paid into the bank account that you have registered with Medicare.

Patient claims for private health insurance rebates

Patient claims for private health insurance rebates for selected funds can also be raised through Medipass. Click on the links below for further information:

Support between appointments

I work part-time and am unable to provide frequent or extensive mental health support, administrative assistance, or advocacy between appointments. A list of complementary services is provided on the Resources if you’re needing some extra support.

Privacy policy

You can read my private policy here.