Your personal information is securely held on an online practice management software called Cliniko.
Our clinic staff have access to your basic patient details, referral documents, intake forms, and other service-related information pertaining to appointments, invoicing, payments, and communications sent/received through Cliniko. Access to more sensitive personal information, such as treatment notes and other clinical documents, is restricted to me and my practice manager.
Your personal information will be held in confidence and not be disclosed without your consent except when:
(a) it is subpoenaed by a court;
(b) failure to disclose the information would, in our reasonable belief, place you or another person at serious risk to life, health, or safety;
(c) your approval has been obtained to: i. provide a written report to another professional or agency, or ii. discuss the material with another person, or iii. disclose the information in another way;
(d) you would reasonably expect your personal information to be disclosed to another professional or agency and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected; or
(e) disclosure is otherwise required or authorised by law.
Note that psychologists are listed as mandated reporters, which means that they must make a report to child protection agencies, if in the course of practising their profession or carrying out duties of their office, position or employment, they form a belief on reasonable grounds that a child is in need of protection from physical injury or sexual abuse.